Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jerolsupport@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at jerolsupport@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jerolsupport@gmail.com.

 

 

Cancel Order Policy

At JYROL, we get that sometimes plans need to change. That's why we've made our order cancellation policy both simple and accommodating.

Cancellation Window – Act Quickly:

You've got a 30-minute window from the time you place your order to cancel, for any reason. This period is our way of giving you peace of mind. Made a decision too quickly? No worries, we’ve got you covered.

How to Cancel:

If you need to cancel within these 30 minutes, just hop over to our Contact Us Page. Our JYROL team is on standby to help you nix your order quickly and without any fuss.

Beyond the 30 Minutes:

Passed the 30-minute mark? Chances are, we're already busy getting your order ready for its journey. Once we're past this point, your order is set to be shipped out. We’re all about efficiency and speed – ensuring every customer gets their products promptly.

Got Questions or Need Help?

Questions? Need a hand with something else? Our Contact Us Page is your go-to. The JYROL customer service team is dedicated to your satisfaction. We're here to assist with any questions or concerns you might have.

Thank You for Choosing JYROL

Your trust in JYROL for your shopping needs means the world to us. We're excited to be a part of your shopping journey and are eager to continue providing service that makes both you and your wallet happy!